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Western Union Reviews

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Overall Rating

5.0
6 Reviews
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About Western Union

Westernunion.com offers a variety of financial services to meet the needs of its customers. The platform allows users to send money online to over 200 countries and territories, with the option for the receiver to collect cash at Western Union agent locations worldwide. Customers can also track their money transfers in real time, ensuring peace of mind. For added convenience, the service includes money transfer to bank accounts, mobile money transfer, and prepaid card sales. Additionally, bill payments and money orders are available, making it a comprehensive solution for managing financial transactions. The website is designed to provide a secure and reliable way to conduct these services, with a focus on encryption and fraud prevention to protect users' transfers..

Western Union Pros & Cons

Here are some pros and cons of using Western Union:

Pros:

  1. Fast Transfers: Cash- and debit card-funded transfers can arrive within minutes to destinations in the U.S. and abroad.
  2. Cash Funding: You can fund a transfer with cash, which isn’t an option for most nonbank money transfer providers.
  3. Global Reach: Western Union offers digital services in 70+ countries and transfers to 200+ countries in 130+ currencies.
  4. Trust and Security: Western Union is highly trusted and regulated in the US, UK, Australia, and Europe.

Cons:

  1. Not the Cheapest: Depending on the destination, you can find cheaper transfers both in terms of fees and rates.
  2. Complicated Pricing Structure: The fee and exchange rate can vary significantly by how you pay, how your recipient receives money and other factors.
  3. Past Misconduct: The company has fallen short in the past in protecting consumers. It acknowledged its misconduct and agreed to pay $586 million in a settlement in 2017 with the Department of Justice and other government agencies for failing to prevent wire fraud on its platform.

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Western Union Customer Reviews (6)

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Quintilio Romani
Quintilio Romani
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Feb 8, 2023
Erik Pfeiffer
Erik Pfeiffer
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Feb 8, 2023
Dave English
Dave English
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Feb 8, 2023
Joann Diego
Joann Diego
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Feb 6, 2023
Betty Blanchard
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Feb 4, 2023
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Charlie Turner
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Feb 3, 2023

Western Union Customer’s Q&A

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Western Union Features and Benefits

Western Union offers a variety of features and benefits for its users:

  1. Ease of Use: With Western Union, you can send money online with just a few clicks. All you need to do is provide a few key details about yourself and your recipient. You can access all the same sending features from your phone with the Western Union app.

  2. Speed: The ability to send money online has revolutionized how quickly you can complete the process. After registering and providing a few key details, your money transfer could reach your loved ones living thousands of miles away within a matter of minutes.

  3. Flexibility: Western Union offers a range of sending and receiving options. As you select from different sending and receiving options, you'll see clearly defined transfer limits and expected arrival times.

  4. Global Reach: Western Union offers digital services in 70+ countries and transfers to 200+ countries in 130+ currencies. Plus, they have over 500,000 physical agent locations around the world.

  5. Trust and Security: Western Union is highly trusted. They are regulated in the US, UK, Australia, and Europe.

  6. Omnichannel Platform: Western Union's omnichannel platform connects the digital and physical worlds, making it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability.

Western Union Pricing

Western Union's pricing for money transfers varies based on several factors, including the amount being transferred, the destination country, and the method of transfer. Here are some key points:

  • Transfer Fees: For domestic transfers, fees range from $20 to $35. For international transfers, fees range from $35 to $50.
  • Exchange Rates: Exchange rates also impact the cost of transfers. These rates can vary significantly depending on the currencies involved and are subject to change without notice.
  • Additional Fees: There may be additional fees for online versus in-person transfers, cancellation fees, and correspondent bank fees.

To get an accurate estimate, it is recommended to use Western Union's online send money form or their mobile app, which allows you to adjust parameters like payment methods and receive options.

What are the payment methods accepted by Western Union?

Western Union accepts a variety of payment methods for transactions. Customers can pay for their transfers using credit cards, debit cards, or bank transfers when initiating transactions online or via the Western Union app. For those who prefer to conduct transactions in person, cash is accepted at Western Union agent locations. Additionally, some regions may offer the option to pay using mobile wallets or other local payment solutions. It's important for customers to check the availability of these payment methods in their specific location, as options may vary by country and service type.

Western Union FAQs

FAQ

Western Union Alternatives

Here are some popular alternatives to Western Union:

  1. Wise (TransferWise): Offers mid-market exchange rates with no markups and low, upfront transfer fees.
  2. Paypal: A popular online payment system that offers quick, secure, and convenient online transfers all over the world.
  3. Xe: Offers individual transfers in addition to its business account services.
  4. OFX: Typically beats out Western Union with its fee-less transfers.
  5. CurrencyTransfer: Services fewer countries than Western Union, but its best-price guarantee and zero fees make it a serious competitor.
  6. WorldRemit: Supports a large number of countries, currencies, payment, and transfer options.
  7. MoneyGram: Like Western Union, MoneyGram has a large global reach and may offer cheaper fees depending on your sending destination.
  8. Instarem: Offers the mid-market currency exchange rate for some of its transfers during certain trading hours.
  9. Xoom: A PayPal service that is one of the few money transfer services in the industry to back its transfer times with a money-back guarantee.
  10. Remitly: Another popular alternative to Western Union.
FAQ

How To Open A Western Union Account?

Opening an account on Western Union is a straightforward process. Here are the steps:

  1. Visit the Western Union website or download their mobile app.
  2. Click on "Register" or "Sign Up" to create a new account.
  3. Enter your email address.
  4. Create a password.
  5. Provide the necessary personal information as prompted.
  6. Agree to the terms and conditions and privacy policy.
  7. Click on "Register" or "Create Account" to complete the registration.

After creating your profile, you'll also become a member of their loyalty program, MyWU SM, where you can earn reward points and redeem them for transfer fee discounts on future transfers.

FAQ

About Westernunion.com Popular Products and Services?

Westernunion.com is known for its money transfer services, which allow customers to send money online to over 200 countries and territories. Among the most popular services are cash pickups at Western Union agent locations and direct transfers to bank accounts. Users can also track their money transfers in real time, which adds a layer of transparency and security. For convenience, the platform offers a mobile app for managing transactions on the go. Additionally, services like bill payments, money orders, and prepaid card sales are widely used. The site emphasizes security with encrypted transfers and fraud prevention measures to protect users' financial activities.

FAQ

About Westernunion.com Prices and Cost?

The prices and costs associated with services on Westernunion.com can vary based on several factors. For money transfers, fees are determined by the payment method, transfer destination, and whether the money is sent to a bank account or for cash pickup. When paying online, fees can range from $2.99 to $81, while paying in person at an agent location may incur fees from $8 to $58. It's important to note that these are estimated ranges and the actual cost may differ. For the most accurate pricing, it's recommended to use the Price Estimator tool available on the website, which calculates fees and foreign exchange rates that may apply to the transfer.

FAQ

Westernunion.com Return Policy?

Westernunion.com allows customers to cancel money transfers if they have not been picked up or deposited. To cancel a transfer made through westernunion.com or the mobile app, users need to log in to their profile, select the transfer they wish to cancel, and follow the instructions if the transfer is eligible for cancellation. For in-person initiated transfers, customers must visit the agent location where the transfer was made. Refunds are provided in the original form of payment and may take up to 7 business days for the financial institution to credit the money back to the sender. As for shipping, Western Union does not directly deal with physical goods, so there is no traditional shipping policy. However, they offer services like sending money online for pickup at an agent location, which can be available within minutes. Money can also be sent directly to the recipient's bank account or mobile wallet.

FAQ

What are the fees for using Western Union services?

The fees for using Western Union services vary depending on several factors such as the amount being sent, the payment method, and whether the transfer is domestic or international. For example, sending money within the United States may cost around $6 for transferring up to $50, and approximately $100 for sending $1,000 using a credit card. Outgoing wire transfer fees can range from $20-35 for domestic transfers, and $35-50 for international transfers. Incoming wire transfers may range from $0 to $16. It's also noted that fees may be less when starting a transfer on the Western Union app and paying at a participating agent location. Additionally, fees and foreign exchange rates may vary by brand, channel, and location, and are subject to change without notice. Users are encouraged to use the fee calculator on Western Union's website to estimate the cost of their specific transfer.

FAQ

Can I use Western Union to pay bills or make purchases?

Western Union provides services for paying bills online, which is available 24/7. Users can pay for a variety of bills including car payments, utilities, and mortgages. The process involves signing up and verifying a profile, searching for the biller, completing the required fields, and choosing a secure payment method such as a credit/debit card. Additionally, bills can be paid using the Western Union app, in person at agent locations, or by phone. For purchases, Western Union offers WU® Pay as an online payment option, allowing consumers to shop online and pay 'cash' using online bill pay, or in person at a participating Western Union Agent location in the U.S. This service enables customers to make purchases without sharing any account, credit card, or other financial information online.

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